IT Infrastructure Support (Service Desk Support)

2 - 3 Years
Pune, Kolkata, Bengaluru, Mumbai, Nasik

Job Description

  • # Support Activity & Skills:

1/ Service Desk Support: Service Desk related tools experience
2/ Asset Inventory :    Asset Allocation/De-allocation of Asset to New Joiners, Exiting Employees & Inventory Updates
3/ End User Computing Support : Installation & Configuration OS, Printers, Network Devices, IP Phones, Antivirus, Patch Management, Encryption tools, Backup (e.g. Microsoft, MacOS, Ubuntu, Linux client operating systems & Required Software's) with adherence to organizational SLA
4 / Network : Troubleshooting LAN, Internet Link, MPLS & Broadband Links.
5/ Conference Meetings & Webinars : Creation & Support for Conference Meeting Calls & Webinars.
6/ Coordination with Internal IT & Vendors Team :   Coordination with Internal IT Team for any issue, activity, resolution & escalations.
7/ Support hours : Monday Saturday, Business Hours - 9:00 am to 9:00 pm (in Rotating shift)  Sunday Support 9:00 am to 6:00 pm
8/ Compliance : Adherence of company policy, Statutory Requirement
9/ Any Other :   Any other task delegated by by IT team.
10/ Experience : 2 - 3 Years, preferred MCP, MCSA, RHSA, CCNA

  • Pune (Marvel - 5 ; Thube 3) 9
  • Bangalore 1
  • Mumbai 1
  • Nashik 1
  • Kolkata 1

  • Total 13

Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:IT Hardware, Technical Support, Telecom Engineering

Role Category:Technical Support

Role:Customer Support Engineer/Technician


Desired Candidate Profile

Please refer to the Job description above


UG:B.Tech/B.E. - Any Specialization, Any Graduate - Any Specialization

PG:M.Tech - Computers, Any Specialization, Electrical, Electronics/Telecommunication, Any Postgraduate - Any Specialization

Company Profile

Alp Consulting Limited

Greetings from Alp Consulting Ltd,

We are writing you in connection with our Staffing services.

About Us:
* We are a subsidiary of Outsourcing Inc Japan, a Tokyo listed Multinational organization which has presence in 18 countries with turnover of USD 3 Bn. We are ranked among the top 15 global Staffing and Recruitment organizations!
* We have expertise in IT and NON IT Staffing across the industries & skills
* We are a team of 400+ Strong Staffing experts
* We currently have 10000+ Contract resources working at our client locations across India
* We are AICTE Approved NEEM facilitator
* OUR STAFFING SOLUTIONS: Permanent Staffing (IT, ITES & Non-IT), Temporary Staffing, Executive Search, Employee Leasing, RPO.
* HR SOLUTIONS: HR Services, Payroll Services, Statutory & Compliance Services, HRMS & Payroll Software

Our ISO-aligned quality management processes for both contract and permanent staff cover the full requisition to billing cycle of:

* Search
* Filter and screen
* Interview
* Selection
* Placement
* Mobilization
* Payroll and contract administration

Benefits to our clients:

* Faster onboarding with zero liabilities
* End-to-end hiring solutions - Sourcing till payroll management
* Saving in cost per hire
* Better project delivery
* Team of well-experienced account manager & dedicated resources to work onsite/offsite
* In-house HR can focus on more strategic activities
Our partial Customer List reads: TAML - TATA Group, Taal Technologies, Airliquide,GMR, Msupply, Goodrich, Airbus, Geometric, Quest, Textron, Tyco, Fouress Engineering, Guhring ltd,Sanofi aventis, O&M, P&G, ABB, Network Solutions, TCS, Wipro, Accenture, Mphasis, Reuters, Dell, Cisco, Tesco, Honeywell, Akshya Patra, Jubilant group, DHL, Oracle, HP, IBM, AOL, iGate, Tata Teleservices, Airtel, Aditya Birla Group, Saint Gobain, Grindwell Norton, Flextronics, Kodak, Britannia, HLL, TATA Chemicals, IDBI and many more.....
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Recruiter Name:Birjit Das

Contact Company:Alp Consulting Limited