Duties & Responsibilities of a Hotel Manager (HM) -
Help & Assist Guests with Check-in & Check-out
Meets every guest upon Check-in & Check-out (MUST)
If unable to meet the guest upon Check-in (during work hours) - then should
meet them within 15 minutes of Check-in
Easily Accessible/Reachable by Guests (Shares Business Card)
Directly (& with immedicacy) responds to (including via proactive engagement)
& resolves Guest issues/queries/concerns
Gives courtesy calls to guests (as per a defined objective driven structure/format).
Check and take care of Guest preferences and Special Days (Birthday, Anniversary)
Is a scaled down Concierge wrt arranging for special Guest requirements
(or knows the best way to connect directly with the sources for the same).
Has the local knowledge and takes the initiative.
Takes rounds of the Hotel along with one of the GRE on shift (twice in a day;
quality checks) - Front of the House & Back of the House
Checks (as per defined format/schedule) Random Rooms (both arrival & occupied),
in order to quality check the standards (incuding whether the GRAs are following to do
basic touch points - eg folding the clothes kept on bed/ Keeping the charger at its place etc.)
Plans for & ensures that GRAs execute in the schedule for Extra public Area and
Room Cleaning ( Spring Cleaning-Weekly basis)
Checks for Pest Control & Horticulture
Checks for / Follow-up / Proactively plan for Maintenance issues
(identify & fix, proactively plan against etc)
Checks for Preventive Maintenance parts in rooms and the Hotel.
Checks and Takes Care of Equipment Maintenance for the Hotel ( Weekly).
Accountable for the P&L of the Hotel
Checks for Inventory and maintains proper Par stock
Checks and Takes care of Expenses Incurred
Conducts the BrainPlay-OSI directed Training Schedule regularly
Conducts the Morning Stand-Ups (in which he/she also assigns and allocates
jobs and responsibility to the team members)
Prepares the Roster for the Team
Salary: INR 2,25,000 - 3,00,000 P.A.
Industry:Travel / Hotels / Restaurants / Airlines / Railways
Functional Area:Hotels, Restaurants
Role Category:Food & Beverage
Employment Type:Permanent Job, Full Time
Desired Candidate Profile
Alp Consulting Limited
Recruiter Name:Birjit Das
Contact Company:Alp Consulting Limited
Address :12th Main, Vasanth Nagar, Bengaluru Urban, 12th Main, Vasanth Nagar, Bengaluru Urban